I then spent the next hour doing the following:ġ. They hadn’t, Word had crashed before being able to detect that those files were not there. I double-checked to make sure that both the files I had moved had not recreated themselves. Then I logged the user out, asked them to log back in and had them relaunch Word. Users/username/Library/Application Support/Microsoft/Office/User Templates/Normal.dotm So this time, I moved the following files to a new folder that I created on the user’s desktop: When this error has cropped up in the past, I’ve fixed it in the past by removing Word’s Normal.dotm template from /Users/username/Library/Application Support/Microsoft/Office/User Templates or removing the com.microsoft preference files for the affected application from /Users/username/Library/Preferences.
None of her other Office 2011 applications were exhibiting the behavior it was specific to Word 2011. One of our users sent in a ticket to report that Word 2011 on her laptop kept crashing with an EXC_BAD_ACCESS error. I had an interesting issue crop up yesterday.
